Frequently Asked Questions (FAQs) — Bint-e-Khaas

About Bint-e-Khaas

Q: What does “Bint-e-Khaas” mean?

A: Bint-e-Khaas translates to “A Special Daughter” — a name that reflects our belief that every woman is unique, elegant, and deserving of confidence and comfort in what she wears.

Q: What kind of clothing does Bint-e-Khaas offer?

A: We offer a wide range of modest and contemporary fashion, including dresses, casual wear, and festive collections that blend tradition with modern design.

Orders & Shipping

Q: How can I place an order?

A: You can easily place your order through our official website or Instagram shop. Simply select your favorite item, choose your size, and proceed to checkout.

Q: Do you offer international shipping?

A: Yes! We ship worldwide. Delivery times and charges vary depending on your location.

Q: How long will it take to receive my order?

A: Local orders usually take 3–7 business days, while international orders may take 10–15 business days, depending on customs and courier services.

Sizing & Customization

Q: How do I choose the right size?

A: Please refer to our Size Guide available on each product page. If you’re still unsure, our customer service team can help you pick the best fit.

Q: Do you offer custom stitching or made-to-measure outfits?

A: Yes, we do! You can provide your measurements at checkout or contact us directly for bespoke designs.

Returns & Exchanges

Q: What is your return or exchange policy?

A: We accept exchanges within 7 days of delivery for unworn, unwashed items with original tags. Due to hygiene reasons, some items (like scarves or sale pieces) may not be eligible.

Q: How can I request an exchange or return?

A: Please email us at binekhaas445@gmail.com or message us on Instagram with your order number and reason for exchange, and we’ll guide you through the process.

Payments

Q: What payment methods do you accept?

A: We accept Cash on Delivery (COD), bank transfers, and online payments through secure gateways ( local options, depending on your region).

Q: Is online payment safe?

A: Absolutely. We use trusted and encrypted payment systems to ensure your transactions are 100% secure.

Customer Care

Q: How can I contact Bint-e-Khaas?

A: You can reach us via:
  • Email: bintekhaas445@gmail.com
  • Instagram DM: @bint_e_khaas
  • WhatsApp: +923154184118

Q: What are your customer support hours?

A: Our team is available Monday to Saturday, 10 AM – 8 PM to assist you with any queries or concerns.